Introduction
Low Back Ability LLC ("LBA," "we," "us," or "our") is committed to respecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with:
- Our website at lowbackability.com
- Our LearnDash membership site
- Our Memberful subscription portal
- Our online store hosted on Shopify
- Our Discord community server
- Email messages that link to this Privacy Policy
- Any other web-based services or features that link to this Privacy Policy
This Privacy Policy does not apply to:
- Offline interactions
- Third-party websites or services that do not link to this policy
- Third-party apps or platforms we do not control
If you do not agree to this Privacy Policy, your choice is not to use our services.
Defined Terms
- "Personal Information" means information associated with an identified or identifiable person (e.g., name, email, payment details).
- "Other Information" means information that does not identify you directly (e.g., analytics data, device information, usage statistics).
- "End User" means any individual who interacts with LBA's Services, including website visitors, members, or purchasers.
Information We Collect
The information we may collect depends on how you interact with LBA. This may include:
Contact Information
- Name
- Email address
- Mailing address (if provided)
- Country (via Jetpack form submissions)
Account & Subscription Details
Collected through Memberful, including:
- Email address
- Payment details (processed by Stripe or Shopify Payments)
- Subscription status
- Purchase history
Payment Information
We do not store credit card numbers. Payments are processed by:
- Stripe (Memberful)
- Shopify Payments (online store)
Your payment information is governed by each processor's privacy policy.
Automatically Collected Data
Through Site Kit by Google, Jetpack, and WordPress:
- IP address
- Browser type
- Device type
- Pages visited
- Time on site
- Referral URLs
Discord Community Activity
Members may voluntarily share:
- Pain levels
- Training experiences
- Doctor-provided diagnoses
- Questions, comments, or videos posted in chats
LBA does not classify this as medical data and does not require users to share sensitive information. All disclosures are voluntary.
Form Submissions
Jetpack forms (e.g., giveaways, consent forms) may collect:
- Name
- IP address
- Country
- Free-entry text responses
Coaching Interactions
Through Zoom, YouTube Lives, or Discord:
- Questions submitted during calls
- Optional videos members choose to share
- We only use this information to provide guidance related to LBA's educational content.
How We Collect Information
Directly from You
When you:
- Create an account
- Subscribe via Memberful
- Make a purchase through Shopify
- Join Discord
- Submit a form
- Contact support
- Participate in coaching calls
Automatically
Through:
- Google Analytics
- Jetpack
- WordPress session logs
From Service Providers
We may receive certain info from:
- Memberful
- Stripe
- Shopify
- Discord
How We Use Personal Information
Provide and Improve the LBA Service
- Manage memberships and accounts
- Deliver digital content
- Provide support through support@lowbackability.com
- Manage access to LearnDash lessons
- Improve site performance and user experience
Communicate With You
- Send administrative emails
- Notify you about updates, policies, or scheduled maintenance
- Provide coaching or community announcements
Support and Safety
- Prevent fraud
- Detect misuse
- Maintain system integrity
- Protect the community
Coaching & Community Features
If you voluntarily provide videos, stories, or training questions, we use them solely for the intended coaching purpose.
Marketing
- Send newsletters (opt-out at any time)
- Notify subscribers about updates or events
We do not sell personal information.
Voluntary Health-Related Information
LBA does not collect, store, or treat medical information in any regulated way. Members may voluntarily discuss:
- Pain levels
- Injuries
- Diagnoses
- Personal experiences
These disclosures are completely voluntary, and LBA does not use them for any purpose beyond community engagement and non-medical support. LBA does not provide medical care or diagnosis, and we are not a healthcare provider.
Your Rights
Depending on your location (U.S., EEA, UK, international), you may have rights to:
- Access your data
- Correct inaccuracies
- Request deletion
- Request a copy (data portability)
- Object to certain data uses
To exercise these rights, email support@lowbackability.com. We may need to verify your identity before responding.
Behavioral Tracking & Analytics
We use Google Analytics and Site Kit by Google to understand how our website is performing overall — not to track individual users. These analytics tools collect general information such as:
- Total visits
- Which pages are most viewed
- How people find our site
- Device type (desktop or mobile)
- Broad geographic regions (country-level)
This information helps us improve LBA content, speed, navigation, and user experience — not to profile or personally identify you. We do not track or store individual IP addresses for analytics purposes, and we do not use analytics to monitor any member's personal behavior.
Data Retention
We retain data only as long as necessary to:
- Provide the LBA service
- Maintain subscription records
- Comply with law
- Resolve disputes
Once data is no longer needed, we securely delete or anonymize it.
Security
We take reasonable administrative and technical measures to protect your information. No system can be 100% secure.
Children's Privacy
LBA is available to users of all ages. We do not knowingly collect personal information from children under the age of 13 without parental consent, and we do not request or store any sensitive information from minors.
If a parent or guardian becomes aware that their child has provided personal information without consent, please contact us at support@lowbackability.com, and we will take steps to delete that information from our systems.
International Users
Our services are operated from the United States. Your data may be transferred internationally when you use LBA. Users in the EEA/UK have additional rights under GDPR.
"Do Not Track" Signals
We do not currently respond to browser-based DNT requests.
Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we may notify you via email or a site banner. The "Effective Date" will always reflect the latest version.
Contact Us
Low Back Ability LLC — support@lowbackability.com — 54 Noll St Apt 863, Brooklyn, NY 11206, USA. EEA users may contact their local data protection authority.
Payment Processors (Third-Party Policies)
Your payment information is governed by:
- Stripe: https://stripe.com/privacy
- Shopify Payments: https://www.shopify.com/legal/privacy
Sub-Processors & Tools Used by LBA
- Memberful — membership access
- Stripe — payments
- Shopify / Shopify Payments — online store
- Discord — community hosting
- Site Kit by Google — analytics
- Jetpack (Performance, Forms & Security)
- LearnDash — course progress
- Smart Slider, Elementor, Popups — site visuals (no personal data)
Each tool handles data according to its own privacy policy.
Public Testimonials, Reviews, or Submissions
If you provide a testimonial, review, written feedback, story, or share a win within the community, LBA may display it on our website or materials, but only with your permission or if posted in a public-facing forum.